DELL ...too edgy

Dell mailed me that they could not contact me and hence could not proceed with my order ( not acceptable at all). Couldn't they contact me via mail. Did receive a call from the office and they wanted my official mail ID. They just don't trust anyone, inspite of giving my office address they could not confirm my address ( as it was registered against Natwest and not RBS as I had said). Now would have to wait till tomorrow to confirm if they are indeed happy with my identity.